Our Policies and Terms of Business

by booking a car with us, you agree to the following:

$56.00 (3 hours minimum) (Service area includes metropolitanpolitan Detroit, Wayne, Oakland, Macomb, Washtenaw county and north of Monroe county.)

$14.00 / 15 minutes (wait time charges do not begin until 15 minutes past scheduled pick time) Round Trip Waiting: $56.00/hour (One hour waiting is free in round trip)

$10 for Terminal to Terminal Stop Over: $10 Additional (A stop over within regular route of two destinations, and not more than 15 minutes.)

*Mini Van SUV may cost you – 15% more, please call Dispatch for further inquiry...




Tolls and Parking   Charges are always to be borne by the customer. Additional $10 will be added for parking to all pick ups from airport terminals.

Capacity

• Car shall not be loaded beyond its seating capacity. Our sedans can easily carry 3 regular sized suitcases and a few hand bags.
• Larger items like skis, snow/surf boards are not permitted.
• The driver will willingly assist you in handling the luggage, kindly be humble to him.



Children

• Children below age 16 are supposed to be accompanied by an adult unless explicitly pre-organized.
• Children below age 5 are mandated to use child seat as per safety laws. Please select the option while booking your ride



Lost & Found

• If you believe to have left something in the car, please contact A-1 Airport Cars office at 877-276-1335 at the earliest possible after your drop off! The back office shall coordinate with the driver and arrange return of your items.
• Before leaving the vehicle, please double check to make sure you have all your belongings. A-1 Airport Carss company does not bear any liability for loss or damage of your luggage or any hand-carried items such as mobile phones, cameras, purses, etc. You are solely responsible to take care of them.



CANCELLATION

• Cancellation prior to 6 hours before the scheduled pick up time is agreeable, however a charge of $10 will be made per cancellation.
• However a cancellation request will not be accepted if less than 6 hours left for your scheduled pickup. You are liable to pay the full fare.
• Request for cancellation can be made via email or Phone Call to our office anytime 24/7



NO SHOW / Wait time

• for DTW and other airports, our Driver will catch you outside the Airport’s baggage claim area so kindly wait for him to spot you. If you do not find him, kindly give us a call. If you leave without informing the office, we treat this as no show and charge you for the full fare or atleast $56.00.
• At other places, our driver will wait for upto 20 minutes for you to show up, after which he shall report your booking as No-Show to the back office.
• Waiting time upto 15 minutes is not chargeable, after which you shall be charged $14 for every 15 minutes
• One hour waiting is free in a round trip reservation



Breakdowns / delays

• In the event of mechanical breakdown we shall arrange a similar or better car for you or else refund your full money.
• Breakdowns / Flight terminations due to weather and unsafe road conditions are not cancellable or refundable
• Please inform our office in time if your flight or pick up time is likely to be re-scheduled.



Alcohol Consumption, Drug use or Offensive behaviour

• For Drivers: A-1 has zero-tolerance policy for the usage of drugs and alcohol by our drivers while in service. All our drivers have stringent criminal background checks done before hiring and we do regular screening for drug / alcohol use, including evaluation of mental health at regular intervals.
• For Passengers: Alcohol Consumption or Drug use is strictly prohibited. The driver has the right to terminate your ride without a refund if he feels any such malicious activity or foul behaviour from you.
• Smoking is permitted to the sole discretion of your driver.
• Any misconduct from our driver shall be brought to our office’s attention. We take such issues very seriously and will strive had to keep up our customer experience to a top-notch level.



Non-discrimination Statement

• A-1 Airport Cars, LLC does not and shall not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of its activities or operations. These activities include, but are not limited to, hiring and firing of staff, selection of volunteers and vendors, and provision of services. We are committed to providing an inclusive and welcoming environment for all members of our staff, clients, volunteers, subcontractors, vendors, and clients.
• A-1 Airport Cars, LLC is an equal opportunity employer. We will not discriminate and will take affirmative action measures to ensure against discrimination in employment, recruitment, advertisements for employment, compensation, termination, upgrading, promotions, and other conditions of employment against any employee or job applicant on the bases of race, color, gender, national origin, age, religion, creed, disability, veteran's status, sexual orientation, gender identity or gender expression.



Complaint and Suggestions

• A-1 Airport Cars, LLC is committed to provide top-notch experience for all our customers who avail our services. Over a decade of service record, we have strived hard to make best of our customer’s experience, however as with every business, there might be a rare case that we could not meet your expectations. If you have any complaints or even suggestions to improve our service, please feel free to contact us at the email below. We assure you each complaint and suggestion is attended by top management and acted upon at the soonest. We appreciate you reaching out and wish to resolve your grievance at the earliest.

  Email : complaints@a-1airportcars.com




Pets are welcome

• We welcome all pets on our rides, however, safety of our drivers and yourself is to be regarded comprehensively. Please do mention size and type of your pet so that we can accordingly ensure a comfortable size of the car to be sent for your ride.